Rigwire

Website & service policies

Last updated: April 18, 2026

Overview

This page describes how Rigwire (operated in connection with iBall Instruments LLC) approaches information collected through the public website at rigwire.com and related online services made available to customers. It is provided for transparency and customer support; it is not a substitute for a signed agreement that may govern your specific deployment or data handling.

Information we may collect

  • Account and session data. When you sign in or use customer features, we may process identifiers needed to operate the service (for example, account or session tokens, equipment identifiers you associate with your account, and technical logs used for security and troubleshooting).
  • Operational data. Data transmitted from or about your equipment through Rigwire services is processed to provide the functionality you have enabled (such as monitoring, alarms, notifications, and reporting).
  • Contact information you provide. For example, phone numbers or email addresses you enter for alerts, support requests, or account recovery.
  • Technical metadata. Such as IP address, user agent, timestamps, and similar HTTP or application logs needed to run and protect the service.

How we use information

We use collected information to:

  • Provide, maintain, and improve Rigwire products and services;
  • Authenticate users, prevent abuse, and protect the security of systems and customers;
  • Deliver notifications you configure (including optional SMS or other messaging channels where supported and where you have opted in);
  • Respond to support requests and communicate about service changes when appropriate.

SMS and messaging

Where SMS or similar messaging is offered, messages are sent only in accordance with your settings and applicable program rules. You may opt out of promotional or non-essential messaging using the instructions provided in those messages where required. For standard carrier-supported opt-out keywords (for example, replying STOP where supported), follow the instructions shown with your message or in your account settings. Message and data rates may apply; contact your carrier with questions about your plan.

Sharing

We do not sell your personal information. We may use subprocessors (such as hosting, messaging, or analytics providers) to operate the service, subject to confidentiality and security obligations appropriate to the data involved. We may disclose information if required by law or to protect rights, safety, and integrity of customers and systems.

Security

We employ reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, or alteration. No method of transmission over the Internet is completely secure; you should use strong credentials and protect access to your accounts and equipment.

Retention

We retain information for as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce agreements. Retention periods may depend on the type of data and your relationship with us.

Your choices

Where applicable law grants you rights to access, correct, delete, or restrict processing of your personal information, you may contact us using the information below. We may need to verify your request and may be unable to fulfill requests that conflict with law or legitimate business needs.

Children’s privacy

Rigwire services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.

Changes to this page

We may update this policy page from time to time. The “Last updated” date at the top will change when we do. Continued use of the website or services after changes constitutes your acceptance of the updated page, except where applicable law requires additional notice or consent.

Contact

For questions about these policies or your data: